Working closely with you to deliver solutions.
Strategic & Operations Planning
- Develop strategic and operational plans, using stakeholder consultation and resident report cards (where applicable).
- Organize corporate structure, and align professional, technical and operational resources to deliver services in support of the organization’s purpose and strategic objectives.
- Leverage LEAN Six Sigma methodologies to conduct service delivery reviews that identify efficiencies and advance continuous improvement.
- Process compliance audits and introduce benchmarking and best practices to maximize return on investment.
- Conduct service delivery reviews, identify areas of improvement, and establish service levels for each department, which can be integrated with a bi-annual operating budget exercise.
Select Projects
Improving Customer Service Delivery
Completed Township-wide service delivery reviews, identifying areas where customer service delivery required improvement.
Established service levels for each department, which was then integrated into a bi-annual operating budget exercise.
Building a Municipal Services Corporation (MCS) from the Ground Up
Established the legal and corporate structure for the incorporation of a MCS at a local municipality.
Successfully moved ratepaying services (water, wastewater, street lights, storm sewers, etc.) under the MCS to better align professional, technical and operational resources, and more efficiently and cost-effectively deliver community services.
Human Resources & Leadership Development
- Conduct executive searches and recruitment of key personnel, from CAOs to CEOs and directors.
- Aid in leadership transition, from the smooth departure of key personnel, to the onboarding of new leaders, to incorporating a shift in leadership styles.
- Introduce and hone performance management programs that align leader, manager and employee annual work objectives to the organization’s (or Council’s) priority strategies.
Select Projects
Aligning Priorities
Developed a performance management program at a local municipality that aligned CAO, director, manager and supervisor annual work objectives to Council priority strategies.
Linking Compensation to Leadership
Established a successful performance management program at a local municipality that tied compensation to leadership development.
Built training programs for a local municipality that incentivized employees to engage in continuous learning by subsidizing courses that were directly related or may one day be directly related to their job.
Governance & Organization Culture
- Conduct governance workshops and assessments that help organizations clearly define and codify roles and responsibilities, establish leadership accountability, and develop and maintain sound decision-making policies and procedures.
- Engage in corporate and departmental team building to strengthen organizational culture, employee satisfaction and facilitate change management initiatives.
- Create an organizational culture that attracts and retains talent, and boosts the organization’s reputation as an employer of choice.
- Provide alternative dispute resolution approaches to help organizations respectfully navigate thorny internal conflicts.
Select Projects
Leadership Development
Strengthened organizational culture, staff, and corporate leadership team cohesiveness with tailored programs structured on DiSC, 5 Behaviours and Prosci Change Management.
Using LEAN to Get Lean
Championed the introduction of LEAN Six Sigma methodologies to advance continuous improvement for a municipal organization.
Getting the Message Out
Implemented a comprehensive issues management and Council briefing system at a local municipality to advance key municipal messages to constituents, Provincial Ministers and senior political staff.